About the role

We are looking for an individual who has strong operational, process implementation and analytical skills. He/she will collaborate with the Operations and cross-functional teams to establish our reputation as a company that offers excellent customer support.

This person will work to drive growth and customer satisfaction. This is a key position that can make a big impact on business.

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What you will do

• Hire, train, and prepare agents to respond to customers’ inquiries and troubleshoot problems

• Ensure agents understand and comply with all customer support objectives, performance standards, and policies

• Promptly answer agents’ questions regarding best practices

• Keep track, monitor, and evaluate agent performance, give feedback or coaching opportunities

• Identify operational issues and recommend possible improvements

• Prepare reports and analyze data for customer support manager

• Investigate and work with internal team to solve customers’ issues and control internal SLA with operations and development team

• Run any experiment when needed

• Chatbot training

• 100% onsite and 5 days per week

• Monitor agent cases during weekends

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What we look for

• Bachelor's Degree, preferably in Engineering

• New grad to 2 years of experience in operations process that involves customer services or related field 

• Top-notch communication skills

• Fluent in written and spoken Thai

• Good command of written and spoken English

• Intellectual curiosity and growth mindset

• Data-driven decision mentality through strong analytical thinking

• Team player with a positive attitude

• Open-minded and willing to play a wide variety of roles to get the job done

• A passion for further developing ABACUS digital as one of Thailand's leading companies

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If you are interested in joining our team, please click on the "Apply Now" button to send your CV and portfolio (if applicable). Alternatively, if you have any questions, please feel free to contact us at [email protected]