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Our Positions

Customer Insights Manager

About this role

How can we redesign financial products so they actually reflected our needs, values and ambitions? How would financial services differ if they were accessible to everyone in need? We work on these questions everyday at ABACUS digital and we need an expert to help us. You will research on market and product opportunities which form the knowledge base that defines our target customers and the products we need to build for them.

You will help ask the right questions about customers and products, and bring in a wide range of skills to answer those questions scientifically. You will work on customer and product analytics to uncover deep insights about what makes customers tick. You will partner cross functionally, represent the voice of the customer at the table, and take pride in delivering best-in-class insights. 

What you will do

  • Design and execute qualitative and quantitative research projects that will guide product development and communication strategies with powerful insights that speak to the needs of our users

  • Guide business partners in framing testable hypotheses and selecting appropriate research methods to extract insights, firmly anchored in business realities

  • Partner with data science and analytics to analyze and present behavioral insights from products to ensure a rapid iteration process that satisfies user needs

  • Research existing body of literature for best-in-class approaches and know-hows for product design and development

What we look for

  • 2+ years experience in research or analytics roles with an intensive consumer/user focus either in a consumer tech company or related academic research

  • Proficiency in statistical concepts and quantitative methodologies e.g. hypothesis testing, online surveys, experiment design, etc. Familiarity with qualitative approaches such as card sorting, diary studies is a plus, but not required - must be willing to learn.

  • Skilled in designing research projects from scope, execution, and delivery of results through reports that are customized to a team’s particular needs

  • Extraordinary communication and storytelling skills: you speak and write succinctly and clearly, focusing on what’s most important in a compelling way that draws audiences in

  • Curious and analytical mindset. Independent problem solver who can roll up sleeves and get things done

  • Bachelor Degree in quantitative fields. MA, MBA or PhD preferred.

  • SQL proficiency is a plus

If you are interested in joining our team, please click on the "Apply Now" button to send your CV and portfolio (if applicable). Alternatively, if you have any questions, please feel free to contact us at [email protected]

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